Jobs

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Senior Communication Specialist

Children's Treatment Network

Job Description

What We Do:
Children’s Treatment Network (CTN) supports over 23,000 children and youth with disabilities and other developmental needs. We provide intake, service navigation and coordinated service planning, assessment and diagnostic services, specialized clinics and rehabilitation services, including physiotherapy, occupational therapy and speech language therapy.
 
Funded by the Ministry of Children, Community and Social Services, CTN offers services through contracted partner organizations in the education, health and community sectors. Through its innovative network model, CTN’s commitment to providing family-centred care is anchored by an electronic client record that is shared across its partner organizations and provides the foundation for integrated plans of care and services.
 
CTN’s vision of building brighter futures together includes everyone. As part of our commitment to inclusivity, diversity, equity and accessibility, our goal is a workforce that reflects the communities we serve. We welcome all qualified applicants to apply including individuals with disabilities, those who identify as Black, Indigenous or persons of colour, members of the LGBTQ2S+ community and others. We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. We are happy to honour accommodations at any part of the recruitment process and invite you to let us know how we can help.
 
What We Offer:
  • Competitive compensation and employee benefits package including participation in the Healthcare of Ontario Pension Plan (HOOPP) and vacation/leave entitlement
  • An opportunity to contribute to the work of a not-for-profit organization that provides services to children and families with special needs
  • The chance to be a part of a culture with an organization that values inclusion, innovation, agility, and shared responsibility
  • The opportunity to work with us to achieve CTN’s strategic goals of evolving services, nurturing relationships and strengthening capacities
 
What You Will Do:
CTN is looking for a permanent, full-time Senior Communication Specialist who will be responsible for executing communication plans and developing content that supports the strategic communication priorities of CTN. This role supports the manager in their oversight and content development and dissemination for CTN’s communication planning and processes, issues management, media relations, government relations activities and executive communication support and counsel. This position reports to the Manager, Communication.
 
Responsibilities:
The successful incumbent will be responsible for the following duties and responsibilities:
 
Communication Leadership, Planning and Activities
  • Lead and/or contribute to the development of communication plans independently and/or as part of a team as assigned
  • Identify, lead and/or contribute to strategic communication planning and opportunities in support of organizational priorities
  • Provide project management leadership on matters relating to strategic communication
  • Work directly with the manager to recommend and develop communication tactics that support internal, network and external communications
  • Ensures strategic communication tactics are aligned and in support of CTN’s strategic plan and goals
  • Liaise with external vendors as appropriate/assigned
  • Initiate and/or support crisis communications and/or issues management initiatives using a proactive, timely and responsive approach utilizing autonomous critical decision making to develop solutions to issues and manage reputational risk as needed
  • Publish content and oversee CTN’s digital presence and accounts through newsletters, website, social media channels, etc.
  • Provide communications leadership, advice, counsel and recommendations on key topics and organizational priorities/projects across all CTN departments while demonstrating a high degree of tact, confidentiality and an ability to adapt approaches
  • Leads the development of senior executive and board materials on key strategic topics, issues and potential issues
     
Communication Processes and Practices
  • Conduct and analyze communication related data, best practices, principles; develop plans and recommend appropriate communication approaches to the manager and/or senior leadership
  • Identify, research and recommend new technology, emerging trends and media opportunities
  • Support communication related reporting needs (e.g., key performance indicators, monitoring and measurement activities, etc.)
  • Support branding consistency across CTN
  • Participate in external councils, committees and working groups as required
  • Identify and alert CTN communications and leadership team about potential crisis situations, reputational risk issues or issues management concerns as they arise and provide a recommended approach/solution, including autonomous critical decision making to address the situation and manage reputational risk as warranted
  • Contribute to communication policies, processes, crisis communication plan and practices
 
Content Development
  • Navigate appropriate review and approvals for content
  • Use data, strategy and best practices to inform the creation of appropriate content
  • Navigate complex information to develop appropriate and engaging content with a focus on the primary audience
  • Copywrite and edit communications content as assigned
  • Produce communications content for newsletters, website, social media channels and other key projects and priorities that impact the organization and the network
  • Develop and write key messages for all communication materials in all media formats (e.g., print, web, digital, social media, presentations, videos, briefing notes, speaking notes, etc.)

Qualifications

What We Need:
  • Bachelor’s degree, preferably in Communications, Journalism, Public Relations or related field, or equivalent education and work experience
  • Six (6) or more years corporate communications experience in fast-paced, dynamic and demanding environments
  • High level of business and political acumen
  • Demonstrated experience in working through extremely confidential, sensitive topics/projects with a high level of tact and professionalism
  • Experience dealing with senior leaders and government officials
  • Demonstrated ability to efficiently apply critical thinking skills in deadline-driven environment
  • Exceptional critical/strategic thinking and risk management skills with demonstrated ability to make key decisions and recommendations independently
  • Strong interpersonal, writing, editing and presenting skills
  • Good research, analysis and related skills that supports effective communication, content development and applications, and other communications technologies
  • Familiarity with MS Office and digital media, including social media
  • Graphic design experience and skills are an asset
  • Confidence and experience in making connections across public and private sector organizations
  • Familiarity with network models of operations an asset
  • Strong organizational skills including time management, work prioritization and project management
  • Demonstrated ability to work independently and accurately in the presence of frequent interruptions and requests for assistance
  • Ability to work flexible hours in support of requirements that may fall outside of the typical work hour framework
  • Knowledge of the children’s service systems in Simcoe County and York Region considered an asset
  • Ability to communicate in French or other languages considered an asset
  • Experience with and understanding of various cultures and cultural communities including Francophone, First Nations, Métis and Inuit (FNMI) communities considered an asset
  • Certified First Aid considered an asset
  • Demonstrated commitment to a safe environment for staff, clients and families by working in compliance with the Occupational Health & Safety Act and related policies
 
Selected Successful Candidate Will Be Required To:
  • Produce a clear police record check with a vulnerable sector check prior to start of employment
  • Provide satisfactory proof of full vaccination against COVID-19 or submit satisfactory evidence of a disability or other human rights-based exemption preventing vaccination
  • Possess a valid Ontario driver’s license and have access to an appropriately insured vehicle to travel to CTN sites as needed throughout the Region of York and County of Simcoe
  • Maintain the ability to work effectively in a temporary remote environment and have access to appropriate internet capacity
 
Office Location:
Richmond Hill or Barrie

How To Apply

To Apply:
1. Submit your resume to careers@ctnsy.ca
2. Quote Job ID #JA-001 in the subject line of email
 
Applications are accepted from January 10 – January 30, 2022.
 
Thank you for your interest in this opportunity!