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Public Engagement Coordinator

Metro Vancouver

Job Description

Department: External Relations
Employee Group: Teamsters Local 31
Location: 4730 Kingsway, Burnaby
Salary Range/ Wage Rate: PG 29 $3,250.18 - $3,843.23 bi-weekly
Our External Relations Department is seeking a Public Engagement Coordinator who will support public and stakeholder engagement for major infrastructure projects – your ability to translate technical information into easy-to-understand content so that stakeholders can provide meaningful feedback will be key, and if you bring previous experience working within a project management framework for high impact construction projects you’ll get off to a running start. You are a trusted advisor, a part of the team, and graceful when things change on short notice. Your maturity and previous experience working with diverse stakeholders will serve you well as you navigate the complexities of the major projects.
You are: an experienced senior public engagement professional that thrives on making meaningful connections between the aspirations and concerns of organization’s stakeholders and important decisions. You don’t shy away from difficult conversations and can easily find ways to make them points of connection.
This role:
  • Plans, designs, reviews, coordinates and advises on Metro Vancouver public involvement, engagement and outreach initiatives from concept to final product; reviews proposals from external stakeholders and  departments for the development of promotional materials; ensures compliance with communications and public engagement policies and standards, annual work plans and board priorities; recommends final approval by a superior; identifies projects which can be implemented inter-departmentally or regionally; contacts appropriate personnel; and provides on-going guidance to departments and external stakeholders regarding initiatives, engagement approach and methodology.
  • Consults with project managers and superiors to identify the public’s role in the decision-making process and to define public engagement objectives; and determines the appropriate level of public engagement and suitable engagement techniques for various corporate initiatives, including politically-sensitive initiatives in accordance with corporate policies.
  • Serves as primary staff support for the administration of an assigned committee or task force pertaining to the work; assists a superior in the implementation of work plans and business models; responds to and carries out committee directives; administers programs and strategic initiatives, including developing, reviewing and updating adjudication criteria, screening applications, and overseeing process; compiles and presents reports and defends controversial decisions; and makes presentations to municipal councils, external stakeholders and various organizations.
  • Plans, develops and implements communication to external stakeholders involved in strategic initiatives; develops strategies and implementation plans; develops policy statements, papers and committee and Board reports.
  • Serves as project leader for major public events such as international forums, trade shows, symposia and public consultations; develops event concepts and formats; collaborates with and advises key stakeholders in defining themes, securing speakers and materials; and facilitating and overseeing events.
  • Serves as primary liaison with external stakeholder groups in the development of strategies related to strategic initiatives around Metro Vancouver Board strategic priorities; and represents the department at various committees as required.
  • Establishes and maintains effective working relationships with staff in other departments, a wide variety of external contacts at various levels within provincial and federal government agencies, municipalities and committees; coordinates various activities, programs and projects; and acts on behalf of a superior at various meetings as required.
  • Directs the preparation of comprehensive reports, documents and materials for project reporting on public engagement processes and outcomes; oversees and executes the collection of engagement input; reviews, interprets, analyzes, and tracks engagement input and outcomes; and recommends course of action for policy decisions and directions. 
  • Prepares reports for Metro Vancouver standing committees and Boards; presents and defends public engagement plans and strategies, as well as reports summarizing public engagement initiatives; analyzes stakeholder input; and ensures impacted stakeholders and communities are reported back to.
  • Assists in the hosting of various media events in support of intergovernmental relations and public engagement initiatives; and provides emergency response back-up.
  • Develops a variety of editorial projects for internal and external audiences; and conceptualizes and prepares content for dissemination through websites and social media.
  • Develops annual work plans and budgets; and responds to discovered work plan needs as necessary.
  • Directs the work of Consultants and staff assigned to projects; develops project scope and deliverables; and establishes schedules as necessary.
  • Performs related work as required.


To be successful, you have:
  • Bachelor’s degree in community planning, political science, public administration, communications, public relations, marketing or a related field, plus considerable related experience, or an equivalent combination of training and experience.
  • Thorough knowledge of the communications and public engagement principles, practices, techniques, methods and procedures applicable to the work.
  • Thorough knowledge of Metro Vancouver objectives, philosophies and policies related to the work.
  • Considerable knowledge of the programs, functions, activities and services of the various departments as they relate to the work performed.
  • Considerable knowledge of the BC Local Government Act and the BC Freedom of Information and Protection of Privacy Act and other related policies, rules and regulations, bylaws and legislation governing the work.
  • Considerable knowledge of the purpose, goals and objectives of the committees and task forces served.
  • Ability to plan, design, review, coordinate and advise on public engagement and outreach initiatives.
  • Ability to develop and prepare public engagement plans, define problem areas, determine engagement methods, coordinate the collection of input from various internal and external sources, analyze and evaluate engagement and outreach data, and prepare comprehensive reports.
  • Ability to direct the work of consultants and staff assigned to complex projects as required.
  • Ability to provide staff support to an assigned committee or task force and administer a program or implementation plan pertaining to the work.
  • Ability to provide leadership and advice, develop concepts, and oversee major public events and engagement initiatives.
  • Ability to liaise with external stakeholder groups in the development of strategic initiatives around Metro Vancouver Board strategic priorities.
  • Ability to develop various editorial projects and conceptualize and prepare content for websites and social media.
  • Ability to establish and maintain effective working relationships with a wide variety of internal and external contacts.
  • Ability to communicate effectively orally and in writing, including the ability to communicate technical information to various internal and external audiences in lay terms and the ability to prepare various communications materials, reports and presentations.
  • Driver’s License for the Province of British Columbia.
Our Vision: 
Metro Vancouver embraces collaboration and innovation in providing sustainable regional services that contribute to a livable and resilient region and a healthy natural environment for current and future generations.

How To Apply

Please follow this link to our Careers page where you can submit your application by April 8, 2021.
Contact For This Position
Metro Vancouver
Metrotower III, 4730 Kingsway
Burnaby BC V5H 0C6

Telephone: (604) 432-6200
Company Website: View
Job Location
Burnaby BC
Job Level & Type
Entry Level
Listing To Be Posted Until
April 25, 2021
Apply on company website