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Integration Manager

City of Edmonton

Job Description

Are you an “I wish you were my manager” kind of leader? 

Can you “make it real” as you magnificently transform communications strategy into action? 

Do your spot-on, well-integrated and always-timely results dazzle your clients? 

If you are highly-engaged, ready for a challenge and chomping at the bit to impact your workplace and this great city, then be brave and consider this amazing opportunity for a communications and marketing professional! 

The vision for the Communications and Engagement Department is a city built with trust and confidence of citizens, communities, partners, staff and stakeholders. 

Your mission? 

To enable and enrich productive and meaningful connections that result in concrete outcomes.  

Working as an agent of Council, the Executive Leadership Team and the Branch Manager and reporting to an Account Director, the Integration Manager performs an integral, multi-faceted role. Firstly, as a member of the Leadership Team, and operating within a collective leadership accountability, you will create the conditions for success of our communications and engagement strategies, priorities and direction within the unit. Secondly, you will be accountable for planning, organizing, leading and managing the work of the team in alignment with the overall Branch and Department direction.

As a respectful and inclusive service-minded leader you will embody the City of Edmonton’s Cultural Commitments to Safe, Helpful, Accountable, Integrated and Excellent as you: 

  • Actively contribute to the execution of annual and ongoing Communications and Engagement section plans and translate this direction into section-level communications plans 
  • Operate as a bridge between strategy and implementation; translate strategy into operational communications and engagement plans and allocation of resources 
  • Create and implement communications action plans; develop analyses and propose solutions to issues/opportunities 
  • Provide leadership, supervision and direction to teams who provide communications and marketing services 
  • Ensure that the activities of employees are integrated, monitored, measured and evaluated 
  • Provide leadership, coaching, mentoring and training of staff to promote growth and development 
  • Foster a culture of learning, innovation and creativity that supports the growth of staff and their health and wellness, safety and performance development 
  • Lead, establish and exemplify our desired culture; produce results in the context of respect and inclusion 
  • Assure the quality of communications service and products by keenly understanding the needs and priorities of your business partner’s Department, and evaluating the communications service/products delivered and performance of the delivery team 
  • Assure the effectiveness and performance of the section through comprehensive, accurate and transparent reporting and performance management 
  • Support Directors through the identification and escalation of issues, opportunities and solutions 
  • Enable cross-Department project and delivery teams in providing innovative and creative communications and engagement solutions 
  • Champion a “one voice” approach to communications and engagement
  • Other duties as assigned


  • Applied knowledge, education and training in one of the following areas:  communications, business, or a related discipline 
  • Progressively responsible experience in a marketing or communications leadership role within a large, complex organization 
  • Applied knowledge of communications planning and practices within a large-scale, multifaceted environment 
  • Active and respected within the Edmonton communications marketing and research communities 
  • Experience and success in managing teams accountable for large, politically sensitive and complex projects and processes, in a fully integrated system
  • Strong client service orientation and a commitment to provide services that deliver value and meet expected outcomes 
  • Demonstrated experience and success in leading and managing change 
  • Experience building organizational talent and plan for succession (coach, teach and attract new talent into the organization) 
  • Ability to enhance the reputation and brand of the Unit, Section, Branch, Department and City 
  • Demonstrated skills in facilitation of groups with competing interests and priorities; Solution-focused with an ability to reconcile multiple viewpoints
  • Ability to communicate, connect with, and influence a wide range of audiences using appropriate tools (e.g. verbal, written, digital)
  • Ability to cultivate productive working relationships with Business Partners and key stakeholders
  • Foster great team work, develop effective teams, and empowering resources to achieve outcomes  
  • Human Resources experience including recruitment, coaching, performance development and management and conflict resolution and working with unions to manage and resolve labour relations issues
  • Certification or coursework/training in strategic planning, public administration, project management, performance measures and analytics, change management, or other leadership training is an asset 
  • Embrace the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, and foster an environment that encourages others to do the same
  • Demonstrate the key behaviours and attributes of the City’s six leadership competencies: Courage, Inclusivity, Values-Based Influencer, Collaborative Networker, Systems Thinker and Creative Innovator

Management and Out-of-Scope positions at the City of Edmonton are being reviewed for possible inclusion in the Civic Service Union 52 bargaining unit. If this position is impacted, the incumbent will be notified accordingly. 

The City of Edmonton is committed to inclusive, respectful and equitable workplaces that represent the communities we serve. We continuously improve our systems, policies and practices to remove barriers and ensure our employees, in all their diversity, can succeed. We value applicants with a diverse range of skills, experiences and competencies, and encourage you to apply. To learn more, see the Art of Inclusion: Our Diversity and Inclusion Framework here:

The City of Edmonton strives to provide reasonable access and accommodations throughout the application and selection process. If you would like to request an accommodation at any stage of the process, please contact

COVID-19 Notice: The City of Edmonton has implemented a COVID-19 Vaccination Policy. Employees must be fully vaccinated against COVID-19 and provide proof of vaccination. Employees who cannot be fully vaccinated on the basis of a protected legal ground (e.g. medical, religious) may request an exemption. Please note that this policy applies to all employees, including new hires, and volunteers. If your application is successful, you will be asked to provide proof of vaccination or request an exemption.

For more information, please refer to our COVID-19 Vaccination Policy ( and COVID-19 Vaccination Procedure (

How To Apply

Apply online